Refund policy
Exchange & Refund/Return Policy
At Neutuch, we are committed to delivering a smooth and transparent shopping experience. Please read our policy carefully before placing an order.
Exchange Policy
We offer exchange only. Returns and refunds are not available.
Eligible Reasons for Exchange
-
Size issues
-
Wrong item received
-
Damaged product
Exchange Window
-
Exchange requests must be raised within 7 days of delivery
Condition for Exchange
-
Item must be unused, unworn, and unwashed
-
All original tags must be intact
-
Product must be in its original condition
Damaged Product Claims
-
A parcel opening video (raw & unedited) is mandatory
-
The video must clearly show the package being opened and the issue
-
Without this proof, the exchange request will not be accepted
📩 How to Request an Exchange
To initiate an exchange, contact us via:
-
📱 WhatsApp: 9138588816
Please include:
-
Order number
-
Reason for exchange
-
Supporting images/video (if applicable)
Reverse Pickup
-
Once approved, we will arrange a pickup from your address
-
Please ensure the product is securely packed
Return Policy
-
We do not accept returns under any circumstances
Refund Policy
-
We do not offer refunds
-
Only exchanges are allowed as per the policy above
In rare cases where an exchange is not possible due to stock unavailability, we may offer:
-
A replacement with an alternative product, or
-
Store credit (at our discretion)
Cancellation Policy
-
Orders cannot be cancelled once shipped
-
Cancellation requests before dispatch may be considered, but approval is at our discretion
Additional Notes
-
Exchanges are subject to product availability
-
Neutuch reserves the right to approve or reject requests based on policy compliance
-
Customers are responsible for providing accurate shipping details
📞 Contact Us
For any queries, feel free to reach out:
📧 Support@neutuch.com
📱 9138588816
By placing an order with Neutuch, you agree to this policy.
